CX Systems & Automation Designer

RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a CX Systems & Automation Designer to support the identification, analysis, and resolution of systemic customer experience challenges, utilizing AI tools and automation to enhance workflows and customer satisfaction.ResponsibilitiesRedesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issuesOwn Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementationLeverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolutionDrive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutionsMeasure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadershipInnovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutionsSkillsBachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunitiesTechnical aptitude with enthusiasm for AI tools, automation, and data analysisComfort with ambiguity and ability to structure problems independentlyExcellent communication skills—you can explain complex processes to both technical and executive audiencesBias toward action and execution, not just analysisExperience with process mapping tools, data visualization, or project managementBenefitsComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefitsVoluntary supplemental health coverage and life insurance401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leaveFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee 1:1 coaching, perks and discounts programCompany OverviewRingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ringcentral.com.Company H1B SponsorshipRingCentral has a track record of offering H1B sponsorships, with 63 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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