CX Systems Administrator
Your impact on our mission:
You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and
delivery quality across the company's CX systems during a critical period. In this role, you will serve
as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &
Ops platforms stable, our internal teams unblocked, and new features and functionality flowing
to stakeholders on time..
You'll enjoy this role if you...
Want to make a real, immediate impact by keeping critical systems running and internal
teams productive
Empathize deeply with end-user experience and take pride in prompt, complete
resolutions
Are comfortable operating in a structured but fast-moving environment where priorities
can shift
Are curious, resourceful, and driven to learn new platforms quickly
Your day-to-day is...
Handling L3 escalation for internal teams across Customer Experience and Operations
as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,
Assembled, Forethought, Messaging In-App and Web, and Maestro
Executing senior admin-level sprint tickets including configuration updates, new
automation, and enhancements for CX and Ops platforms
Meeting with business analysts and tech leads to discuss priorities and tradeoffs
Creating and updating system and user documentation
Participating in standups, sprint estimation, and grooming ceremonies
You'll be successful in this role if you have...
A Salesforce Certified Platform Administrator certification and a Platform App Builder,
Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent
experience)
Experience handling L3 technical support escalations for internal teams or end users
Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,
Assembled, Forethought, Maestro, Jira Service Desk)
Strong organizational and time management skills, with the ability to manage a high
volume of support requests
Excellent verbal and written communication skills
Comfort operating asynchronously and independently in a remote environment
Competencies (Internal Only):
Nimble Learning
Customer Focus
Manages Ambiguity
Action Oriented
Apply To This Job
You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and
delivery quality across the company's CX systems during a critical period. In this role, you will serve
as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &
Ops platforms stable, our internal teams unblocked, and new features and functionality flowing
to stakeholders on time..
You'll enjoy this role if you...
Want to make a real, immediate impact by keeping critical systems running and internal
teams productive
Empathize deeply with end-user experience and take pride in prompt, complete
resolutions
Are comfortable operating in a structured but fast-moving environment where priorities
can shift
Are curious, resourceful, and driven to learn new platforms quickly
Your day-to-day is...
Handling L3 escalation for internal teams across Customer Experience and Operations
as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,
Assembled, Forethought, Messaging In-App and Web, and Maestro
Executing senior admin-level sprint tickets including configuration updates, new
automation, and enhancements for CX and Ops platforms
Meeting with business analysts and tech leads to discuss priorities and tradeoffs
Creating and updating system and user documentation
Participating in standups, sprint estimation, and grooming ceremonies
You'll be successful in this role if you have...
A Salesforce Certified Platform Administrator certification and a Platform App Builder,
Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent
experience)
Experience handling L3 technical support escalations for internal teams or end users
Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,
Assembled, Forethought, Maestro, Jira Service Desk)
Strong organizational and time management skills, with the ability to manage a high
volume of support requests
Excellent verbal and written communication skills
Comfort operating asynchronously and independently in a remote environment
Competencies (Internal Only):
Nimble Learning
Customer Focus
Manages Ambiguity
Action Oriented
Apply To This Job