CX Reporting & Insights Associate

Global Payments is a leading company in payment technology and software solutions, seeking a CX Reporting & Insights Associate to enhance customer experience through data analysis. In this role, you will transform customer feedback into actionable insights, build dashboards, and partner with various teams to drive business decisions.ResponsibilitiesBuild impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolioAnalyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunitiesTransform complex datasets into compelling narratives that drive business decisions and customer‑focused actionsPartner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionableMaintain and enhance reporting structures across dozens of dashboards accessed across the organizationSupport new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expandsSkills1–3 years of experience in analytics, insights, CX, or a related fieldHands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or MedalliaStrong Excel/Sheets skills, including data cleaning and visualizationAbility to present data clearly and visually to diverse audiencesFamiliarity with CX metrics such as NPS, CSAT, and CESSolid proficiency with Microsoft Excel and comfort with the broader Microsoft toolsetStrong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environmentHigh attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structuresBachelor's degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experienceExperience in Payments, FinTech, and/or POS systems, particularly supporting SMB customersExperience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impactAbility to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpretFamiliarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑makingAbility to connect customer signals to business implications with a practical, realistic view of what the organization can act onComfortable partnering with BI or data teams; familiarity with basic data manipulationCompany OverviewHeartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions. It was founded in 1997, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.heartland.us.