CX Contract Specialist (Contractor)
Contingent work is an excellent fit for individuals seeking career flexibility and non-traditional work arrangements, while still being highly motivated to deliver exceptional results in dynamic, high-profile environments. In this assignment, you will be working with Coinbase through our Managed Service Provider—partnering with one of the most influential cryptocurrency companies in history, dedicated to empowering their customers’ success through innovative solutions.
CX Contract Specialist
End‑to‑end BPO contract and amendment support
• Support the end‑to‑end lifecycle for CX BPO contracts and amendments (SOWs, security addenda, change orders, and terminations).
• Draft initial SOWs and contract changes from approved templates, incorporating business requirements and inputs from CX, Vendor Management (VM), and VGSO.
• Coordinate internal redline reviews with sourcing, legal, security, VM, and operations; consolidate feedback and track decision logs.
Contract repositories, trackers, and matrices
• Maintain central CX contract repositories for all active CX BPO MSAs, SOWs, and amendments, following agreed folder structures and naming conventions.
• Keep contract trackers and matrices up to date with key terms such as: ramp‑down and termination notice periods, contract end dates, rate tables and COLA, seat commitments, and SLAs/penalties.
• Support VGSO in producing recurring contract status updates (e.g. bi‑weekly contract status reports), including pulling status details and drafting concise updates for leadership and stakeholders.
Template and documentation maintenance
• Maintain and periodically refresh BPO SOW templates as business requirements change, partnering closely with Sourcing and VGSO.
• Track and document template deltas by vendor or geography, and help drive convergence back to standard terms wherever possible.
• Support creation and upkeep of contract management playbooks, filing standards, and RACI documentation so that contract processes remain well‑documented.
Cross‑functional coordination & sequencing of changes
• Partner with internal teams to sequence contract changes (e.g., renewals, rate updates, security amendments, device procedures) in a way that minimizes operational and financial risk.
• Coordinate contract intake and Zip submissions through a standardized intake process, ensuring requests are complete, properly categorized, and traceable from intake to signature and filing.
• Track dependencies and follow up with owners to keep contract work moving through the lifecycle.
Required experience & skills
• 3+ years of experience in contract administration, legal operations, sourcing, vendor management, or CX operations, ideally supporting BPO or outsourced service contracts.
• Hands‑on experience drafting and managing SOWs, MSAs, and contract amendments from templates, coordinating redline reviews, and maintaining clean version control across multiple stakeholders.
• Strong organizational skills with the ability to manage many contracts and change requests in flight, prioritize effectively, and keep trackers, matrices, and repositories accurate and up to date.
• Excellent written communication skills; able to summarize complex contract terms into clear, concise summaries and change logs for both legal and non‑legal audiences.
• Detail‑oriented and comfortable working with structured data (spreadsheets, trackers, matrices) to track key contract terms, rates, and timelines.
• Proficiency with G Suite (Docs/Sheets/Drive) and comfort using workflow or CLM tools (e.g., Asana, Zip/Ironclad, Jira) to manage intake, approvals, and filing.
Nice to have
• Prior experience supporting BPO contracts or working within a BPO vendor, with familiarity around call center statements of work, rate cards, and performance SLAs.
• Experience in fintech, financial services, or other highly regulated environments.
• Bachelor's degree in Business Administration, Finance, Economics, Legal Studies, or a related field
Benefits offered: Medical, Dental, Vision, 401K
Magnit Global (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
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CX Contract Specialist
End‑to‑end BPO contract and amendment support
• Support the end‑to‑end lifecycle for CX BPO contracts and amendments (SOWs, security addenda, change orders, and terminations).
• Draft initial SOWs and contract changes from approved templates, incorporating business requirements and inputs from CX, Vendor Management (VM), and VGSO.
• Coordinate internal redline reviews with sourcing, legal, security, VM, and operations; consolidate feedback and track decision logs.
Contract repositories, trackers, and matrices
• Maintain central CX contract repositories for all active CX BPO MSAs, SOWs, and amendments, following agreed folder structures and naming conventions.
• Keep contract trackers and matrices up to date with key terms such as: ramp‑down and termination notice periods, contract end dates, rate tables and COLA, seat commitments, and SLAs/penalties.
• Support VGSO in producing recurring contract status updates (e.g. bi‑weekly contract status reports), including pulling status details and drafting concise updates for leadership and stakeholders.
Template and documentation maintenance
• Maintain and periodically refresh BPO SOW templates as business requirements change, partnering closely with Sourcing and VGSO.
• Track and document template deltas by vendor or geography, and help drive convergence back to standard terms wherever possible.
• Support creation and upkeep of contract management playbooks, filing standards, and RACI documentation so that contract processes remain well‑documented.
Cross‑functional coordination & sequencing of changes
• Partner with internal teams to sequence contract changes (e.g., renewals, rate updates, security amendments, device procedures) in a way that minimizes operational and financial risk.
• Coordinate contract intake and Zip submissions through a standardized intake process, ensuring requests are complete, properly categorized, and traceable from intake to signature and filing.
• Track dependencies and follow up with owners to keep contract work moving through the lifecycle.
Required experience & skills
• 3+ years of experience in contract administration, legal operations, sourcing, vendor management, or CX operations, ideally supporting BPO or outsourced service contracts.
• Hands‑on experience drafting and managing SOWs, MSAs, and contract amendments from templates, coordinating redline reviews, and maintaining clean version control across multiple stakeholders.
• Strong organizational skills with the ability to manage many contracts and change requests in flight, prioritize effectively, and keep trackers, matrices, and repositories accurate and up to date.
• Excellent written communication skills; able to summarize complex contract terms into clear, concise summaries and change logs for both legal and non‑legal audiences.
• Detail‑oriented and comfortable working with structured data (spreadsheets, trackers, matrices) to track key contract terms, rates, and timelines.
• Proficiency with G Suite (Docs/Sheets/Drive) and comfort using workflow or CLM tools (e.g., Asana, Zip/Ironclad, Jira) to manage intake, approvals, and filing.
Nice to have
• Prior experience supporting BPO contracts or working within a BPO vendor, with familiarity around call center statements of work, rate cards, and performance SLAs.
• Experience in fintech, financial services, or other highly regulated environments.
• Bachelor's degree in Business Administration, Finance, Economics, Legal Studies, or a related field
Benefits offered: Medical, Dental, Vision, 401K
Magnit Global (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Apply tot his job
Apply To this Job