Customer/Client Engagement Manager (Federal Programs)
About the position Technica Corporation is seeking a Customer/Client Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and enable program growth and expansion across our federal portfolio. This is a new and evolving role designed for an experienced GovCon professional who thrives at the intersection of customer engagement, operational insight, and strategic growth enablement. The individual in this role will help define how Technica institutionalizes customer intimacy—turning strong delivery into customer advocacy, high CPARS outcomes, and follow-on work. This position is a peer partner to Program Managers, focused on ensuring customer relationships are intentional, proactive, and aligned with mission success and long-term contract growth. The position will be located in Sterling, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%. Responsibilities • Partner with Program Managers to support and enhance customer engagement strategies across assigned programs • Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica’s relationship footprint beyond day-to-day execution • Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability • Identify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational insight • Collaborate with PMs, Capture, and BD teams to help shape opportunities, provide customer context, and support win strategies • Strengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performance • Operate as a partner to PMs • Complement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term account health and growth • Reinforce PM authority and credibility with customers while avoiding role confusion • Establish proactive customer feedback loops and engagement cadence • Monitor delivery and relationship signals that could impact customer satisfaction • Partner with PMs to support year-round CPARS positioning, not just evaluation periods • Coordinate across operations, delivery, contracts, pricing, security, and leadership to align internal actions with customer expectations • Help ensure customer commitments are clearly understood, realistic, and consistently met Requirements • Active Secret Security Clearance • Bachelor’s degree and/or equivalent education and experience • 12 years of experience in federal government contracting with exposure to DoD and/or Intelligence Community customers • Proven success building and sustaining strong customer relationships in a delivery-oriented environment • Experience identifying and enabling program growth or expansion • Demonstrated ability to partner effectively with PMs and cross-functional internal teams • Strong communication skills and executive presence with government stakeholders Nice-to-haves • Experience operating in a two-in-a-box model alongside PMs • Prior experience in customer relations, account management, client management, or growth-adjacent roles • Experience supporting recompetes, follow-on task orders, or contract expansions • Familiarity with CPARS processes and performance evaluation dynamic • Proven experience managing programs of $25M+ and/or with FTEs of 40+ Apply tot his job