Customer Training Consultant - Credentialing

Overview: The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations. Please note: Healthcare industry and credentialing verification experience is required for this role. Duties & Responsibilities: • Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences. • Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools. • Acts as a subject matter expert for assigned products and services • Collaborates with cross-functional teams to improve client training experiences • Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams • Collaborates with internal teams to provide feedback regarding curriculum delivery experiences • Serves as a subject matter expert for assigned products and services • Partners with Instructional Design and Learning Technology teams to review new training curriculum • Effectively communicates and executes best practices for internal and external training engagements • Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices • Continually grows product, functional, and industry knowledge through training, research, and collaboration • Works collaboratively with other departments to deliver exceptional client service • Adopts department operational standards and procedures to maximize team efficiencies • Ensures timely completion of administrative activities • Other duties as assigned Skills Required: • Bachelor’s Degree required • Minimum 2 years of training, teaching, or instructing experience required • Healthcare industry and credentialing verification experience required • Strong presentation, written, and verbal skills • Strong technical aptitude including proficiency in Microsoft Office applications • Ability to work autonomously, while part of a larger project team • Demonstrates effective communication and critical thinking skills • Ability to effectively multi-task and manage multiple deadlines • Independent learner • Works well in a fast-paced, innovative environment • Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement • Knowledge of adult learning theory and instructional design best practices • Exceptional communication and presentation skills for diverse audiences • Analytical and problem-solving mindset for complex healthcare workflows • Ability to deliver engaging, interactive learning experiences using blended learning approaches Desired Skills and Qualifications: • Experience with SaaS platforms and cloud-based technologies • Adaptability and resilience in fast-paced, high-growth environments Min: USD $60,000.00/Yr. Max: USD $80,000.00/Yr.