Customer Technical Support Specialist

We are looking for a entry level Support Specialist who will help our customers thrive by solving technical support questions that come up as they use our ERP software to grow their businesses. Location Lancaster PA Core Responsibilities: Handle technical inbound support calls and tickets Manage inbound support emails Troubleshoot and resolve customer issues in our ERP software Maintain and grow client relationships by providing support, training, information & guidance Specific Qualifications: Aptitude for technology, including strong Windows knowledge and PC hardware basics Software technical experience Basic to intermediate networking knowledge Customer service/business process experience Why join Koble? Join a cohesive team culture that is focused on honoring God and making others successful Foster healthy professional relationships and further your career Contribute to helping businesses grow by putting ERP software to work As a member of the Koble team, you'll receive: Remote working options Health coverage option for individual and family Dental, vision, short-term and long-term disability options available 401k Plan About Us For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish. Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities. Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!