Customer Support Team Lead - (Remote - US)
Job title: Customer Support Team Lead - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Team Lead in the United States.We’re looking for a people-first leader to guide and inspire a remote team of customer support professionals. As a Customer Support Team Lead, you will be responsible for coaching your team, analyzing performance metrics, and identifying opportunities for continuous improvement. You’ll work cross-functionally to ensure customer issues are resolved efficiently and escalations are handled with care. If you're passionate about customer success, data-driven decision making, and fostering a high-performing culture, this role is a perfect opportunity to make a real impact.Accountabilities:
Lead, mentor, and support a remote team of 10–15 customer support agents
Analyze and interpret support metrics to meet and exceed team KPIs
Deliver consistent coaching and feedback through regular 1:1s and development sessions
Oversee onboarding and training of new team members to ensure long-term success
Collaborate with departments such as Product, Professional Services, and Customer Success to improve workflows
Identify and address trends or recurring issues based on customer feedback and data
Manage and resolve customer escalations in a timely, professional manner
Drive continuous improvement initiatives within support processes
Requirements
2–3 years of experience in customer support, with leadership experience strongly preferred
Proven ability to manage a remote team and foster team engagement
Strong analytical skills with the ability to interpret data and drive decisions
Excellent communication, coaching, and interpersonal skills
Experience in SaaS or tech industry preferred but not required
Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word)
Comfortable in a fast-paced, performance-driven environment
Bachelor's degree preferred but not required
Benefits
Competitive salary and performance-based incentives
Remote-first work environment with flexible scheduling
Open Paid Time Off (PTO) policy
Paid parental leave and employee wellness programs
Opportunities for career growth and internal development
Supportive team culture and mentorship programs
Full medical, dental, and vision coverage
401(k) with company match
Inclusive and collaborative company culture
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Team Lead in the United States.We’re looking for a people-first leader to guide and inspire a remote team of customer support professionals. As a Customer Support Team Lead, you will be responsible for coaching your team, analyzing performance metrics, and identifying opportunities for continuous improvement. You’ll work cross-functionally to ensure customer issues are resolved efficiently and escalations are handled with care. If you're passionate about customer success, data-driven decision making, and fostering a high-performing culture, this role is a perfect opportunity to make a real impact.Accountabilities:
Lead, mentor, and support a remote team of 10–15 customer support agents
Analyze and interpret support metrics to meet and exceed team KPIs
Deliver consistent coaching and feedback through regular 1:1s and development sessions
Oversee onboarding and training of new team members to ensure long-term success
Collaborate with departments such as Product, Professional Services, and Customer Success to improve workflows
Identify and address trends or recurring issues based on customer feedback and data
Manage and resolve customer escalations in a timely, professional manner
Drive continuous improvement initiatives within support processes
Requirements
2–3 years of experience in customer support, with leadership experience strongly preferred
Proven ability to manage a remote team and foster team engagement
Strong analytical skills with the ability to interpret data and drive decisions
Excellent communication, coaching, and interpersonal skills
Experience in SaaS or tech industry preferred but not required
Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word)
Comfortable in a fast-paced, performance-driven environment
Bachelor's degree preferred but not required
Benefits
Competitive salary and performance-based incentives
Remote-first work environment with flexible scheduling
Open Paid Time Off (PTO) policy
Paid parental leave and employee wellness programs
Opportunities for career growth and internal development
Supportive team culture and mentorship programs
Full medical, dental, and vision coverage
401(k) with company match
Inclusive and collaborative company culture
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
Apply for the job now!
Apply Now