Customer Support Specialist - Voice and Chat (Remote)
Join our team as a Customer Support Specialist - Voice and Chat and enjoy a flexible, hybrid remote work arrangement! We're seeking a highly skilled and customer-focused professional to provide top-notch support to our clients via voice calls and chat. As a Customer Support Specialist, you will play a critical role in driving customer satisfaction and loyalty.
Key Responsibilities:
Respond to customer inquiries and complaints via voice calls and chat in a prompt, courteous, and professional manner.
Troubleshoot technical issues and escalate complex problems to the relevant department.
Maintain accurate records of all client interactions and transactions.
Collaborate with the customer support team to ensure timely and efficient issue resolution.
Identify opportunities to improve the customer experience and communicate these to the team.
Requirements:
Native speaker level proficiency in Filipino and English.
Bachelor's degree in a related field (e.g., business, marketing, communication).
At least 2 years of experience in a customer support role.
Excellent communication skills, both written and verbal.
Ability to work under pressure in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Experience using customer support software (e.g., Gorgias, etc.).
What We Offer:
Competitive salary and benefits package.
Independent Contractor Agreement.
Quarterly and monthly performance bonuses.
Health insurance reimbursement.
WFH upgrade allowance.
15 days paid time-off.
6 company-wide holidays and 6 country holidays.
100% fully remote work arrangement.
Take the Next Step:
Are you ready to join our team and become a vital part of our success story? Apply Now and let's discuss how you can make a difference in our organization.
Apply Now
Key Responsibilities:
Respond to customer inquiries and complaints via voice calls and chat in a prompt, courteous, and professional manner.
Troubleshoot technical issues and escalate complex problems to the relevant department.
Maintain accurate records of all client interactions and transactions.
Collaborate with the customer support team to ensure timely and efficient issue resolution.
Identify opportunities to improve the customer experience and communicate these to the team.
Requirements:
Native speaker level proficiency in Filipino and English.
Bachelor's degree in a related field (e.g., business, marketing, communication).
At least 2 years of experience in a customer support role.
Excellent communication skills, both written and verbal.
Ability to work under pressure in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Experience using customer support software (e.g., Gorgias, etc.).
What We Offer:
Competitive salary and benefits package.
Independent Contractor Agreement.
Quarterly and monthly performance bonuses.
Health insurance reimbursement.
WFH upgrade allowance.
15 days paid time-off.
6 company-wide holidays and 6 country holidays.
100% fully remote work arrangement.
Take the Next Step:
Are you ready to join our team and become a vital part of our success story? Apply Now and let's discuss how you can make a difference in our organization.
Apply Now