Customer Support Specialist (Voice and Chat) - Remote
Job Summary: Join our dynamic team at Creatunity LLC, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for our voice and chat accounts. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and identifying opportunities to improve the customer experience. If you're a motivated individual with excellent communication skills and a passion for delivering top-notch support, we encourage you to apply! Key Responsibilities: • Respond to customer inquiries and complaints via voice calls and chat, providing prompt, courteous, and professional service. • Troubleshoot technical issues and escalate complex problems to the relevant department. • Maintain accurate records of client interactions and transactions. • Collaborate with the customer support team to ensure timely and efficient issue resolution. • Identify opportunities to improve the customer experience and communicate these to the team. Requirements: • Native speaker-level proficiency in Filipino and English. • Bachelor's degree in a related field (e.g., business, marketing, communication). • 2+ years of experience in a customer support role. • Excellent communication skills, both written and verbal. • Ability to work under pressure in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Experience using customer support software (e.g., Gorgias, etc.). What We Offer: • Competitive salary and benefits package. • Independent Contractor Agreement. • Quarterly and monthly performance bonuses. • Health insurance reimbursement. • WFH upgrade allowance. • 15 days paid time off. • 6 company-wide holidays and 6 country holidays. • 100% fully remote work arrangement (9 AM - 5 PM CST). Ready to Apply? If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Click the link below to submit your application. Apply Now Apply for this job Apply tot his job