Customer Support Specialist - Vietnamese Speaker
Responsibilities
Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
Identify customers’ needs to achieve customer satisfaction
Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
Proficiency speaking and writing in Vietnamese and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
We offer
Working for a dynamically growing company
Trainee period
Opportunity to work remotely
12 shifts of annual leave per year
8 shifts of sick leave per year
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)
Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
Identify customers’ needs to achieve customer satisfaction
Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
Proficiency speaking and writing in Vietnamese and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
We offer
Working for a dynamically growing company
Trainee period
Opportunity to work remotely
12 shifts of annual leave per year
8 shifts of sick leave per year
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)