Customer Support Specialist - Treasury

Commerce Bank is committed to helping people find financial safety and success. The Customer Support Specialist role focuses on providing technical system support and resolving customer issues related to Treasury Services Operations and other departments. Responsibilities Assist with low to medium complexity resolution issues with heightened customer focus Answer inbound phone calls from customers and third parties Open, review, and resolve cases through case management Process account maintenances through various applications Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures Adapt communication style based on engagement and audience Research and determine next action steps to resolving inquiries Resolve customer questions or concerns promptly Document inquiries in Salesforce case management system (Insight 360) Provide technical support for enhanced security password resets Provide new customers with technical assistance with Commerce Connections and connecting applications Review, verify, and escalate missing data and data files with the appropriate department Resolve customer issues with Clover point of sale hardware and platform Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform Perform other duties as assigned Skills Basic knowledge of bank operations Excellent customer service skills Ability to learn new processes quickly and critical thinking skills Ability to learn and understand extended Commerce systems, platforms, and products Ability to work off-shifts as necessary Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook Associate's degree or equivalent combination of education and experience required 1+ year financial services or banking experience required 1+ years customer service experience in call center or relationship management required Financial services experience with Wires, ACH system(s) preferred Benefits Employer sponsored health, dental, and vision insurance 401(k) Life insurance Paid vacation Paid personal time Career development Education assistance Voluntary supplemental benefits Company Overview Commerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Commerce Bank has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.