Customer Support Specialist, Spend

Rippling is a company that provides an integrated platform for HR, IT, and Finance management. The Customer Support Specialist will focus on assisting customers with the Spend Management Platform, ensuring they receive accurate support and guidance for expense workflows and troubleshooting issues.ResponsibilitiesBecome a product expert on Rippling’s Spend Management and Finance modulesMaintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleaguesSupport customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice managementTroubleshoot integration and data-sync issues with QuickBooks Online, NetSuite, and XeroIdentify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvementPartner cross-functionally with Finance Ops, Payments, and Accounting teams to streamline issue resolutionConsistently deliver high-quality, empathetic support experiences and contribute to customer satisfaction metricsTake charge of customer issues from start to finish - while working in a dynamic and fast-paced environmentRespond promptly and professionally to customer inquiries via email, chat, or video conferencingResolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolutionDocument and track customer interactions, transactions, comments, and complaints using the company's CRM systemGather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and servicesStay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customersWork well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are metDeliver exceptional service and ensure customer satisfaction by going the extra mile in every interactionSkillsBachelor's degree1-4 years of customer support experience in expense and spend management domainHands-on experience or familiarity with QuickBooks Online (QBO), NetSuite, Concur and Expense management softwaresUnderstanding of US banking processes, credit card systems, and expense management workflowsPrior experience supporting finance, accounting, or expense management softwareDemonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detailTime management skills and ability to prioritizeExcellent communication skills, both written and verbal (in English)Company OverviewRippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.Company H1B SponsorshipRippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply Now