Customer Support Specialist - Pittsburgh

myKaarma is a leading company in fixed ops solutions for the automotive industry, seeking a Customer Support Specialist to enhance customer satisfaction. The role involves diagnosing and resolving customer concerns, collaborating with various teams, and advocating for customer needs to improve product quality and service efficiency.ResponsibilitiesCustomer Advocacy: Serve as the voice of the customer within myKaarma, providing insights to enhance product and service qualityClient Support: Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindsetIssue Diagnosis: Troubleshoot and analyze technical issues, identify root causes, and implement solutionsDocumentation: Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge baseCollaboration: Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutionsKnowledge Sharing: Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma productsProcess Improvement: Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectivenessSkills1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environmentProven ability to provide excellent customer service in a professional, empathetic, and patient mannerFamiliarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred)Strong verbal and written communication skills with the ability to explain complex concepts clearly and conciselyProactive and analytical approach to identifying and resolving issuesExperience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platformsAbility to adapt to a fast-paced environment and handle multiple priorities effectivelyBenefitsFlexible Work EnvironmentHealth and WellnessTime OffIn-Office PerksCompany OverviewmyKaarma is a cloud based automotive customer interaction management company. It was founded in 2012, and is headquartered in Long Beach, California, USA, with a workforce of 51-200 employees. Its website is http://mykaarma.com.Company H1B SponsorshipmyKaarma has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job