Customer Support Specialist / Live Chat Support - USA REMOTE

Our Lady of Mercy Catholic Church is looking for a motivated and empathetic Customer Support Specialist to join our team as a Live Chat Support representative. In this role, you will be the front-line support for our clients, providing exceptional service and assistance as they navigate their financial planning journeys. You will contribute to our mission of integrating financial wellness with environmental sustainability by ensuring that our clients feel heard, informed, and supported.ResponsibilitiesProvide real-time support to clients via live chat, addressing inquiries and resolving issues promptlyIdentify and escalate critical issues while maintaining a high level of serviceDocument client interactions accurately in the CRM systemCollaborate with the sales and financial planning teams to ensure a consistent client experienceAssist in the development of FAQs and other support documentationGather client feedback to help improve services and processesStay up-to-date on product knowledge and industry trends to effectively assist clientsRequirementsHigh school diploma or equivalent; degree in communications, business, or related field preferredPrevious experience in customer support or live chat rolesExcellent written communication skills with a focus on clarity and professionalismStrong problem-solving abilities and a proactive approach to client supportAbility to manage multiple chats and respond to clients efficientlyFamiliarity with CRM software and live chat toolsPassion for client service and a commitment to ethical practicesBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentWork From HomeStock Option Plan

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