Customer Support Specialist II

apree health is a company on a mission to build an integrated health network that enhances health navigation through data-driven personalization. They are seeking a Customer Support Specialist II to provide support for various customer inquiries and ensure a high standard of service in a fast-paced environment. Responsibilities Respond to inquiries via email, phone, live chat, asynchronous messaging, etc Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more Take ownership of resolving customer service and healthcare navigation issues Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service Keep customer information confidential and in compliance with HIPAA regulations Manages case backlog attentively and documents each interaction in Salesforce Exercises problem resolution skills when handling customer concerns using various internal tools Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Skills 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems Two years of proven customer service and/or patient care experience Strong communication skills, both verbal and written Tech savvy- the ability to use and navigate members with our mobile technology Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training Positive, friendly, and professional demeanor with customers Adept at juggling multiple tasks and customer support requests at the same time Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone Medical office experience preferred but not required Familiarity with Salesforce Service Cloud and Google Suite is a plus Spanish speaking and writing skills are a plus Benefits Paid time off & paid holidays Employer contributions for HSA accounts Tuition assistance Matching 401(K) Company Overview Castlight Health provides a healthcare navigation platform with resources for benefits, and vendors. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Castlight Health has a track record of offering H1B sponsorships, with 16 in 2025, 22 in 2024, 21 in 2023, 30 in 2022, 15 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.