Customer Support Specialist - Hybrid
Vaco Boston has partnered with our client who is looking to fill customer service type roles.
Start Date: February 2025
Location: Lynn, MA- Training is full time on-site (6 months)
Title: Customer Support Specialist
Pay: $22.00/hour
Ā Great personal skills
Ā Call Center or customer service experience
Ā High attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
Ā Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
Ā Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
Ā Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
Ā Ensures effective customer communication by utilizing superior verbal and written skills.
Ā Must be able to handle basic customer complaints and problems with minimal assistance.
Ā Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Ā Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
Ā Associate's Degree or related knowledge/skills base gained through experience preferred.
Ā Customer Service background preferred.
Ā Call Center experience preferred
Ā Service and sales background a plus
Ā PC and data entry skills required
Ā Proven previous job stability a must
Skills/Knowledge:
Ā Excellent written communication skills
Ā Excellent verbal and listening skills including good grammar, tone of voice and diction
Ā Ability to work effectively with others in a diverse population
Ā Punctuality and consistent work attendance is required
Apply Now
Start Date: February 2025
Location: Lynn, MA- Training is full time on-site (6 months)
Title: Customer Support Specialist
Pay: $22.00/hour
Ā Great personal skills
Ā Call Center or customer service experience
Ā High attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
Ā Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
Ā Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
Ā Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
Ā Ensures effective customer communication by utilizing superior verbal and written skills.
Ā Must be able to handle basic customer complaints and problems with minimal assistance.
Ā Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Ā Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
Ā Associate's Degree or related knowledge/skills base gained through experience preferred.
Ā Customer Service background preferred.
Ā Call Center experience preferred
Ā Service and sales background a plus
Ā PC and data entry skills required
Ā Proven previous job stability a must
Skills/Knowledge:
Ā Excellent written communication skills
Ā Excellent verbal and listening skills including good grammar, tone of voice and diction
Ā Ability to work effectively with others in a diverse population
Ā Punctuality and consistent work attendance is required
Apply Now