Customer Support Specialist - Early Morning Shift & Weekends (Remote from India)
Join our team and start your career journey with Aircall! We're looking for a highly motivated and customer-focused individual to fill the role of Customer Support Specialist - Early Morning Shift & Weekends - Remote from India. As a Customer Support Specialist, you will be the advocate for our customers and a key player in growing Aircall. You'll work closely with our clients to identify, solve, escalate, and advise them on their questions and concerns, ensuring customer satisfaction at all times.
About Aircall
Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals who create technology that fuels accessible, transparent, and collaborative communication. With over $220 million of investment since 2015, we've grown to serve over 20,000 customers worldwide. Our culture values conversation, and we believe that everyone's voice is valued, regardless of background or location.
Responsibilities
Work closely with clients to identify, solve, escalate, and advise them on their questions and concerns
Ensure customer satisfaction at all times by providing timely and effective solutions
Collaborate with the global support team to address and resolve technical issues promptly
Promote product education and recommend technical solutions to customers
Guide product users through features and functionalities
Requirements
1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
Fluency in English; other languages such as Spanish or French are a plus
Excellent written and verbal communication skills
Familiarity with ticketing tools and systems
Understanding of how CRMs systems work
Strong understanding of basic computer skills
Technical aptitude (ability to understand and explain technical concepts to customers and internal stakeholders)
Curiosity to understand and troubleshoot complex customer inquiries
Strong sense of time management and prioritization of work
Ability to multi-task across different platforms and forms of communication
Willingness to work with multiple teams in an international and multilingual remote environment
Schedule
Work both Saturdays and Sundays
2 weekly resting days planned for weekdays (from Monday to Friday)
Working hours scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift)
What We Offer
Competitive salary
Opportunity to grow your career with Aircall
Frontline Support with a front-row seat at all things in Aircall
Learning opportunities to develop individual careers and support clients
Collaboration and support from a global team of ambitious professionals
Apply Now and join our team!
Apply Now
About Aircall
Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals who create technology that fuels accessible, transparent, and collaborative communication. With over $220 million of investment since 2015, we've grown to serve over 20,000 customers worldwide. Our culture values conversation, and we believe that everyone's voice is valued, regardless of background or location.
Responsibilities
Work closely with clients to identify, solve, escalate, and advise them on their questions and concerns
Ensure customer satisfaction at all times by providing timely and effective solutions
Collaborate with the global support team to address and resolve technical issues promptly
Promote product education and recommend technical solutions to customers
Guide product users through features and functionalities
Requirements
1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
Fluency in English; other languages such as Spanish or French are a plus
Excellent written and verbal communication skills
Familiarity with ticketing tools and systems
Understanding of how CRMs systems work
Strong understanding of basic computer skills
Technical aptitude (ability to understand and explain technical concepts to customers and internal stakeholders)
Curiosity to understand and troubleshoot complex customer inquiries
Strong sense of time management and prioritization of work
Ability to multi-task across different platforms and forms of communication
Willingness to work with multiple teams in an international and multilingual remote environment
Schedule
Work both Saturdays and Sundays
2 weekly resting days planned for weekdays (from Monday to Friday)
Working hours scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift)
What We Offer
Competitive salary
Opportunity to grow your career with Aircall
Frontline Support with a front-row seat at all things in Aircall
Learning opportunities to develop individual careers and support clients
Collaboration and support from a global team of ambitious professionals
Apply Now and join our team!
Apply Now