Customer Support Specialist

PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. They are seeking a dynamic Customer Support Specialist to manage customer interactions, troubleshoot requests, and provide training on product functionality while maintaining high customer satisfaction scores. Responsibilities Managing inbound customer calls, emails and chats and adhere to defined SLA standards Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) Troubleshoot customer requests to validate and determine proper next steps Train customers on product functionality Facilitate and communicate known bugs with other team members Input, document and update support cases in CRM application and other internal applications Manage outbound customer follow-up activities for case closure Help grow and improve customer satisfaction scores Maintain inventory snacks and sodas, replenish and order, as needed Ensure delivered packages are properly distributed to the correct personnel Assist with office event set-up and break-down Stock & Clean refrigerator Assistance with cultural events, packaging, shipping, labeling and sorting Skills 1+ years of SaaS based Customer Support Excellent oral and written communication skills Strong computer proficiency The ability to work independently and as a team member The ability to work well in an evolving and collaborative team environment Comfortable with repetitive and routine tasks HubSpot, Salesforce, CRM experience a plus Associates or Bachelors degree preferred Benefits An excellent benefit package, including medical, dental, vision and life insurance. 401(k) plan with company match. Company Overview PlanHub is a cloud based software that allows general contractors to share project files and information with subcontractors and vendors. It was founded in 2008, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is