Customer Support Specialist

Actabl is a company focused on providing innovative solutions for hotel companies to enhance their operations and profitability. The Customer Support Specialist will be responsible for ensuring customer satisfaction through effective problem-solving and collaboration with various teams. This role requires strong communication skills and a hands-on approach to support customers in their day-to-day usage of the company's products. Responsibilities Own accountability for satisfying our customers’ day-to-day usage and problem-solving questions Work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams Know our product inside and out Enable our customers to use our products successfully Maintain a positive, empathetic, and professional attitude Communicate and coordinate with colleagues frequently Advocate for our customers’ needs Provide feedback and propose changes to improve the efficiency of the customer service process Participate in weekly team meetings and daily team communication keeping everyone up-to-date on current work Be a valued team member and actively contribute to an atmosphere of cooperation and growth Be cognizant of individual goals and team goals simultaneously Ensure that customers are on the latest production release Join client calls to assist with support items, and any needed follow up on tickets, ensuring that client needs are addressed in a timely and professional manner Skills 1-3 years experience in a customer support role, preferably in a SaaS product-based company Good understanding of enterprise product support processes in a multi-tiered support environment Ability to prioritize issues and escalate appropriately Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution Hospitality Industry experience preferred Benefits Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents Employer-paid life & AD&D, short-term disability & long-term disability Discounted pet insurance plans through Wishbone Employee Assistance Program (EAP) services available to employees & their dependents On-site gym available for free use at Denver office Healthcare spending accounts with employer contributions 401(k) plan with an employer match of up to 4% Unlimited discretionary time off hours to be used when needed 10 observed US federal holidays throughout the year Winter recess for all Actabl employees between December 24th-January 2nd 12 weeks of parental leave for both birthing & non-birthing parents Company Overview Actabl combines business and labor intelligence with a comprehensive operations platform. It was founded in 2022, and is headquartered in Oldsmar, Florida, USA, with a workforce of 201-500 employees. Its website is