Customer Support Specialist

Lincoln Waste Solutions is dedicated to creating a waste-free world through sustainable practices. The Customer Support Specialist will respond to customer inquiries, resolve issues, and coordinate with various teams to ensure high-quality service and customer satisfaction. Responsibilities Respond to customer inquiries via email, phone, and text in a timely and professional manner to ensure reliable support Resolve customer issues, answer questions, and escalate complex cases when needed to maintain service quality Create and manage cases for all inquiries, prioritizing by importance and tracking both client and vendor communications Coordinate with account setup, accounting, pricing, SWAT, and IT teams for escalated cases to ensure timely resolution Share customer feedback with relevant teams and collaborate on multi-team issues to drive alignment and improvement Educate customers on company products and services, recommending solutions based on their needs and preferences Provide thoughtful, solution-oriented responses and follow up with customers to confirm issues are fully resolved and satisfaction is achieved Provide updates on case resolutions, close cases once issues are resolved, and maintain clear communication throughout Log all inquiries with associated costs in the system (jobs, profiles, sitemaps, etc.) to ensure accurate tracking and operational visibility Skills High School Diploma or GED required Minimum of 1–5 years of experience in a customer-facing role Knowledge of key performance indicators, including response times, case management, and customer satisfaction Excellent written and verbal communication skills Proficiency in Microsoft Office applications Strong problem-solving and critical-thinking abilities Associate's or Bachelor's degree preferred Benefits Comprehensive health and dental benefits Employer matching of employee retirement contribution Supportive work-life balance: hybrid/in-office work schedule Supportive of professional development Dynamic and international working environment Company Overview Lincoln Waste Solutions provides waste management, recycling and environmental services. It was founded in 2005, and is headquartered in Windsor, Connecticut, USA, with a workforce of 11-50 employees. Its website is