Customer Support Specialist

Medasource is a company focused on seamless contractor operations and client satisfaction. The Customer Support Specialist plays a critical role in managing contractor operations, ensuring compliance, and facilitating communication between internal teams and clients. Responsibilities VMS System Management (If Applicable) Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS) Ensure compliance with client-specific requirements and deadlines Track activity and status updates within VMS platforms Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS Update contractor records for extensions, terminations, and any other operational changes Assist in extension processes, rate increases, offboarding, and related administrative tasks Client-Specific Onboarding Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations Monitor completion and ensure compliance prior to consultant engagements Responsible for distribution of all clients related access and equipment documentation Serve as the point of contact between internal teams, clients, and contractors during onboarding Timekeeping & Payroll Coordination Act as the main point of contact for all timekeeping access issues Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines Skills Strong focus on operational excellence, compliance, and communication Experience with Vendor Management Systems (VMS) Ability to monitor and manage job requisitions and submissions Ensure compliance with client-specific requirements and deadlines Track activity and status updates within VMS platforms Create contractor profiles in VMS upon offer acceptance Coordinate manager approvals to ensure proper placements within internal ATS Update contractor records for extensions, terminations, and any other operational changes Assist in extension processes, rate increases, offboarding, and related administrative tasks Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations Monitor completion and ensure compliance prior to consultant engagements Responsible for distribution of all clients related access and equipment documentation Serve as the point of contact between internal teams, clients, and contractors during onboarding Act as the main point of contact for all timekeeping access issues Proactively resolve delays related to payroll system approvals Ensure timely setup of time portal credentials Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines Benefits Bonus: Upon Completion Company Overview Medasource is a hospital & health care company specializing in population health management and clinical engineering services. It was founded in 2000, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 501-1000 employees. Its website is