Customer Support Specialist

The Greentree Group is a dynamic company specializing in delivering advanced technology solutions to federal, state, and commercial clients. As a Customer Support Specialist, you will provide critical support to customers by handling inquiries and ensuring their needs are met effectively. Responsibilities Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system Aiding users in executing system functions and navigating business processes Providing guidance to stakeholders on completing tasks correctly Executing case management duties on tactical tasks and activities Providing documentation support Providing high-level and in-depth analysis of customer care processes Support teammates in a collaborative work environment Skills Bachelor's Degree in a related field. Experience in lieu of degree may be considered Minimum one (1) to three (3) years' experience in a business environment Strong customer service and support skills Provide accuracy and consistency through thoroughness in all details and tasks Exceptional organizational and time management skills Ability to work well independently and as part of a team Strong problem-solving, analytical and communication skills Excellent written and oral communications skills Candidates must be U.S. Citizens Help Desk software experience Experience in issue escalation, resolution, and de-escalation techniques Proficiency in MS Office including Excel, Word, PowerPoint, and Access Previous experience in a Consulting capacity Benefits Employee Medical Premium on the High Deductible Health Plan (HDHP) Basic Life Insurance and AD&D Short-Term Disability (STD) Long-Term Disability (LTD) Health Reimbursement Account (HRA) 401(k) Match Job-Related Certifications Training Programs Medical Dental Vision HSA FSA Voluntary Term Life 401(k) (Roth and Pretax available) PTO Flexible Schedules Holidays Paid Parental Leave Paid Training and Development Company Overview The Greentree Group is a strategic and technology consulting company that provides IT, financial, and program management solutions. It was founded in 1993, and is headquartered in Oakwood, Ohio, USA, with a workforce of 51-200 employees. Its website is