Customer Support Specialist

Clarion Housing Group is seeking several Housing professionals and Customer Service Specialists to join their team. This role involves managing a varied and complex caseload while providing excellent customer service and making informed decisions that balance customer needs with organizational responsibilities. Responsibilities Manage a varied and often complex caseload Work closely with internal teams and external agencies Contribute to active learning and knowledge-sharing to support continuous improvement Interpret policy and apply guidance accurately Make informed decisions that balance customer needs and organisational responsibilities Manage time effectively and stay adaptable as priorities shift Build strong relationships and create a positive experience for residents Skills Customer-focused role in social housing Multi-case management experience Confident decision-making skills Ability to manage a varied and often complex caseload Strong communication skills Experience working closely with internal teams and external agencies Ability to contribute to active learning and knowledge-sharing Housing technical experience Understanding of tenancy management, enforcement, and relevant legislation Ability to interpret policy and apply guidance accurately Ability to make informed decisions that balance customer needs and organisational responsibilities Accuracy and attention to detail Ability to work to a high standard in a busy environment Effective time management skills Adaptability as priorities shift Confidence in making sound judgments Ability to take ownership of cases Ability to build strong relationships Ability to create a positive experience for residents Eligibility to work in the UK Reside in England or Wales for the duration of employment Company Overview Clarion is a charitable, regulated housing association that deploys responsible, commercial disciplines in the way conduct business. It was founded in 2013, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is