Customer Support Specialist

ArborNote is a SaaS platform built specifically for the tree care industry, helping arborists and tree service companies manage operations. They are seeking a Customer Support Specialist who enjoys learning software deeply, helping customers succeed, and contributing to high-quality support and documentation. Responsibilities Collaborate closely with the Customer Service Department Manager Learn all areas of the ArborNote application (mobile & desktop) Help create, update, and maintain software usage and end-user documentation (how-to guides, help articles, FAQs) Provide customer support via Zendesk, email, phone and in-app chat Manage, prioritize, and document support tickets in Zendesk Troubleshoot and resolve product issues using strong critical thinking and problem-solving skills Help customers with scheduling, proposals, mapping, and work order workflows Reproduce reported issues and document findings clearly Share customer feedback and recurring issues to improve the product and support resources Skills Strong critical thinking and problem-solving skills Exceptional attention to detail and organization Excellent written and verbal communication skills Ability to work independently while also being a collaborative team player Comfortable learning new software and technical concepts Customer-focused mindset with empathy and professionalism Experience using Zendesk or similar support ticketing systems Experience in SaaS customer support or technical support Experience with software testing, QA, or documentation Experience supporting mobile applications (iOS / Android) Experience using Zendesk and Jira Benefits Flexible work environment with room to grow Company Overview ArborNote is a simple, easy-to-use app for tree care professionals, helps manage and grow business better than any other CRM software. It was founded in undefined, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is