Customer Support Specialist
We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for English-speaking clients, ensuring they receive timely and effective assistance.
Responsibilities
Efficiently responds and communicates with clients to understand and service their needs via live
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments
Requirements
Proficiency speaking and writing in English and Ukrainian
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 16Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection
We offer
10 paid sick leave shifts per year
160 paid vacation hours per year
Medical insurance after the probation period
Compensation for professional education, language learning
Compensation for a sports subscription or sports equipment
Responsibilities
Efficiently responds and communicates with clients to understand and service their needs via live
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments
Requirements
Proficiency speaking and writing in English and Ukrainian
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 16Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection
We offer
10 paid sick leave shifts per year
160 paid vacation hours per year
Medical insurance after the probation period
Compensation for professional education, language learning
Compensation for a sports subscription or sports equipment