Customer Support Specialist
Job DetailsJob Location: Remote - Knoxville, TN 37922[Insert Job Title]
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.
What You’ll Do:
Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
Records data required to analyze problems and track them to final solution
Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
Other Software Support Agent-related duties, as assigned
Travel requirement: 5% of travel or less required
Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws.
QualificationsWhat You Bring:
0-2 years of experience preferred
Strong verbal and written communication skills in Microsoft Office Suite or related software
Organizational skills and attention to detail
interpersonal skills
Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
School Diploma (or Equivalent) required
Processing / Software experience preferred
Eligible employees may receive:
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%).
Add physical requirements – sitting, looking at monitor,
Additional Information
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.
Employment may be contingent upon a background check in accordance with applicable laws.
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.
What You’ll Do:
Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
Records data required to analyze problems and track them to final solution
Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
Other Software Support Agent-related duties, as assigned
Travel requirement: 5% of travel or less required
Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws.
QualificationsWhat You Bring:
0-2 years of experience preferred
Strong verbal and written communication skills in Microsoft Office Suite or related software
Organizational skills and attention to detail
interpersonal skills
Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
School Diploma (or Equivalent) required
Processing / Software experience preferred
Eligible employees may receive:
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%).
Add physical requirements – sitting, looking at monitor,
Additional Information
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.
Employment may be contingent upon a background check in accordance with applicable laws.