Customer Support Specialist
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it.The roleYou are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.Every user at Duel is a VIP. Act accordingly.If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.What you'll doOwn live chat five days a week minimum, plus when things kick off outside hoursManage socials and community platformsActively test the site — find bugs, raise them, follow up until they're deadTest new features before they shipHandle escalations and edge cases — nothing gets droppedManage crisis situations soloSpot root cause issues and fix the process, not just the symptomGet involved everywhere. Laziness won't last here.What you'll needA brainThick skin — users will insult you and worseAbility to stay calm when everything is on fireGenuine desire to help people, not just close ticketsTroubleshooting instincts and attention to detailComfortable with cryptoSupport experience preferred, remote experience a plusCome keep the cult running.