Customer Support Specialist

SPINS is a leader in retail data analytics focusing on the Health & Wellness industry. As a Customer Support Specialist, you will investigate and resolve complex client issues while advocating for clients and driving product innovation through insights gathered from customer interactions.ResponsibilitiesInvestigate and resolve complex client issues by thinking critically about root causes, not just symptoms—own cases from intake through resolutionMaster SPINS' data platforms (Point-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business decisionsPartner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on client needsIdentify opportunities to scale support through better training, documentation and automationStay current on natural products industry trends and how clients leverage data for category management and sales strategyAct as the voice of the customer internally, surfacing product improvements and advocating for client experienceSkills1-3 years in a client-facing analytical or support roleCritical thinking skills: Question assumptions, dig into root causes, consider multiple approaches before actingIndependent problem-solver: Comfortable navigating ambiguity and making decisions without constant oversightComplex topic comprehension: Quickly understand technical concepts, data relationships, and system interactionsCPG/data fluency: Familiarity with how consumer brands use data (sales trends, market share, distribution) or eagerness to learn rapidlyStrong communication skills—explain technical concepts clearly to analysts and executivesAdvanced Excel; comfortable learning new software platforms quicklyNatural/specialty products industry or CPG syndicated data experienceExperience with CRM/ticketing systems (Salesforce) or business intelligence toolsBenefitsHybrid work optionsPaid time to use to volunteer with an organization of their choiceCharitable donations are matchedSemi-annual company-wide employee survey that is used to shape company programs, perks, and cultureCompany OverviewSPINS is a data and analytics company that provides market intelligence and insights for the natural and specialty products industry. It was founded in 1995, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://www.spins.com.Company H1B SponsorshipSPINS has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 3 in 2023, 4 in 2022, 2 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply Now