Customer Support Specialist
About the position
Responsibilities
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
Requirements
• Must successfully pass the skills assessment (digital interview).
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Strong desktop computer system skills.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.
• 1 year of Call center Inbound call work required.
Benefits
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
Apply Now
Apply Now
Responsibilities
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
Requirements
• Must successfully pass the skills assessment (digital interview).
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Strong desktop computer system skills.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.
• 1 year of Call center Inbound call work required.
Benefits
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
Apply Now
Apply Now