Customer Support Specialist

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We manage over $20B in risk and are intent on becoming the world’s best and largest insurer of rental properties.We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.Steadily is hiring a Customer Support Specialist who is the very best at what they do. You'll be surrounded by team members who are also the very best at what they do which will just make you even better. Our Client Experience team’s core mandate is to deliver world-class, end-to-end experiences for our customers that drive brand loyalty and retention. You’ll be a part of delivering on that mandate. As a Customer Support Specialist on the CX team, you will: Respond to high volume of calls and emails from insureds, lenders, and independent agents. Handle general servicing requests for active policies; e.g. billing inquiries, system navigation, requests for policy documents, and policy changes. Process requests across multiple insurance carrier systems and maintain updated records in our agency management system (Salesforce).Manage clerical and administrative tasks related to policy servicing, as needed. Your BackgroundCustomer Service: You have direct experience working in a customer-facing role and have excellent verbal and written communication skills. Tech Savvy: You have above average technical skills; learning to navigate new systems and tools is easy for you. Solution Oriented: You don’t need explicit instructions to figure out a problem; you’re a problem solver and you won’t stop until you’ve found a solution and resolved an issue. Self-Driven: You thrive under pressure and can manage a large workload. There is no task too small or beneath you; “that’s not my job” is never your mantra.LicensingA Property & Casualty (P&C) insurance license is not required to apply, but will be required within 90 days of your start date. We will guide you in preparation for the P&C exam in your resident state (Kansas or Missouri) in order to obtain your resident license. You will follow a self-paced online course and must pass the exam to grow within the organization.Compensation and BenefitsHighest salary in KC MetroSalary: $65,000 per yearEquity in the company3 weeks PTO plus six federal holidaysHealth insurance including Medical, Dental, Vision, Life, Disability, HSA, FSA 401KFree snacks & regular team lunchesLocation & Schedule:Kansas City metro areaWe are in office, located in Overland Park / LeawoodOur Customer Support team is available Mon - Fri 7am - 7pm CT; your schedule will be 8am - 5pm or 9am - 6pm. Steadily is building a workplace environment of team members who are passionate and excited to be together in person. Our office is in Overland Park, and is key to our fast-paced growth trajectory.Why Join UsYou'll be in good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.We pay top of market (see comp).We're earlier stage, so you'll get to wear a lot of hats and shape product decisions.We have a good time. Culture matters a ton to us.We're growing fast and are exceptionally well-funded.Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Check out our culture deck here to learn what we’re all about.Steadily was awarded Top 2025 Startups in Newsweek, 2025 Best Landlord Insurance Company by Investopedia, #6 on INC Regional’s Fastest-Growing Companies, a Winner of Austin Business Journal’s 2025 Best Places to Work, and #44 on the 2025 Forbes List of Best Startup Employers.We’re excited to meet you!Read What's Being Said About SteadilyPress Room (News) | TrustPilot (Clients) | Comparably (Employees)

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