Customer Support Specialist

TurboTenant is a tech startup focused on simplifying the rental property management process for landlords and tenants. They are seeking a Customer Support Specialist I to support users with product guidance and to advocate for their needs through various communication channels.ResponsibilitiesBe the voice of TurboTenant. Build relationships with our Landlords and Renters and advocate for them via chat, email and phone supportWork with others to participate in the gathering and implementation of new ideas so we can level up the support we're providing Landlords and RentersEmbrace change. We are a startup, which means change happens quickly and often!Educate TurboTenant Landlords to understand the benefit of our software and servicesSpend time understanding their needs and goals, so they convert to sign-ups and ultimately to satisfied customersSpend time understanding users' needs and goals to drive sign-ups, increase ARR conversion, and create satisfied customersTake ownership of customer issues by asking questions, anticipating problems, and solving them while prioritizing and addressing their specific needs effectivelySet high standards for yourself as you support TurboTenant users being proactive, empathetic, taking ownership, and continuously improving in your roleOperate according to TurboTenant's values and the CX Team's principles, both internally and externallyInfluence users to adopt additional features of our platform, as they align with our company vision for 2025SkillsHave a history of Online Customer Service, and you are comfortable in a fast-paced, high-volume work environmentPossess strong telephone skills, including effective communication, interpersonal abilities, professional phone etiquette, and proficient call management techniquesHave a strong desire to do great work, as well as an evident enthusiasm for helping our usersEnjoy working with others and providing feedback to make positive changesHave the ability to retain information quickly and juggle multiple tasks at once, while remaining organized and adaptiveBe technologically adept and possess basic software knowledge (Google Workspace, Microsoft Office, Slack, Zoom)Have a heightened attention to detail that can be used to ensure any issue or concern a user is experiencing is addressed and resolvedEnjoy helping others troubleshoot technical issues, determining the root cause, and resolving the issueEnjoy exhibiting true empathy through written and verbal communicationEnjoy building relationships with customers while allowing them to build trust in you and TurboTenantEnjoy being challenged to achieve individual goals, as well as team goalsBe able to work weekends on a regular basisHave a flexible schedule for times when we need to adjust shifts due to staffingBenefitsCompetitive compensation package22 days of PTO during the first year increasing with tenureAnnual bonus based on company performanceEquity - an owner's mindset is a big part of being a member of the TurboTeamComprehensive medical, dental and vision plans - with multiple plans covered at 100%9 paid holidays per year + a paid day off for your birthday401k MatchingAnnual bike tune-up reimbursementCompany OverviewTurboTenant is a landlord and tenant software for online vacancy marketing, tenant screening, online rent payments, and rental applications. It was founded in 2015, and is headquartered in Fort Collins, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.turbotenant.com.



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