Customer Support Specialist
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Job Type
Full-time
Description
Reports to: Customer Success Manager Location: 100% Remote (USA)Position Overview:We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.Compensation & Benefits: The hourly rate for individuals expressing interest in this position is $22 - $26 per hour + uncapped performance based commission.Benefits Available To Eligible Employees Include The FollowingMedical, dental, vision insuranceWellness and mental health benefitsTax-advantaged health care accountsFinancial and income protection benefits (Life insurance, short term disability, 401(k)Paid Time Off (PTO), holidays, and sick time offRemote worker assistance for wellness and home officeFully remote workResponsibilities:Investigate and resolve customer inquiries regarding DMS products and servicesInteract with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functionsProvide ongoing support to customers on website navigation and technical issuesLog all calls and support requests
Requirements
2+ years of inbound customer support experienceMinimum of Associate's degree.Experience in a SaaS environment is preferredExcellent in-person, phone and written customer communication skillsStrong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plusAbility to manage time effectively and work independentlyAbout DMSDigital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
Salary Description
$22 - $26 an hour Plus Commission
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