Customer Support Specialist
About the position
The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service in a fast-paced environment. This role involves connecting with customers through various channels to address their inquiries, resolve issues, and ensure a positive experience. The position emphasizes innovation in problem-solving and requires strong communication skills to effectively assist customers.
Responsibilities
Ā Find innovative ways to respond to varying questions, issues, and concerns.
,
Ā Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
Ā Calmly attempt to resolve and de-escalate any issues.
,
Ā Escalate interactions when necessary and appropriate.
,
Ā Respond to requests for assistance and/or possible processing payments.
,
Ā Track all call-related information for auditing and reporting purposes.
,
Ā Provide feedback on call issues.
,
Ā Upsell if required.
Requirements
Ā High School Diploma or equivalent.
,
Ā Proven call center experience.
,
Ā Typing speed of 25 WPM.
,
Ā Proficient in PC operation and navigation.
,
Ā Entry-level network troubleshooting skills.
,
Ā Ability to set up home Wi-Fi network.
,
Ā Ability to set up and configure a router or switch.
,
Ā Core proficiency with a laptop or desktop computer.
,
Ā Excellent oral and written communication skills.
,
Ā Ability to work independently.
,
Ā Ability to stay composed and objective in a fast-paced environment.
,
Ā Strong listening skills.
Nice-to-haves
Ā IT/Network certifications/degrees preferred.
,
Ā 18 years of age or older.
Benefits
Ā Paid Training
,
Ā Competitive Wages
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now
The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service in a fast-paced environment. This role involves connecting with customers through various channels to address their inquiries, resolve issues, and ensure a positive experience. The position emphasizes innovation in problem-solving and requires strong communication skills to effectively assist customers.
Responsibilities
Ā Find innovative ways to respond to varying questions, issues, and concerns.
,
Ā Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
Ā Calmly attempt to resolve and de-escalate any issues.
,
Ā Escalate interactions when necessary and appropriate.
,
Ā Respond to requests for assistance and/or possible processing payments.
,
Ā Track all call-related information for auditing and reporting purposes.
,
Ā Provide feedback on call issues.
,
Ā Upsell if required.
Requirements
Ā High School Diploma or equivalent.
,
Ā Proven call center experience.
,
Ā Typing speed of 25 WPM.
,
Ā Proficient in PC operation and navigation.
,
Ā Entry-level network troubleshooting skills.
,
Ā Ability to set up home Wi-Fi network.
,
Ā Ability to set up and configure a router or switch.
,
Ā Core proficiency with a laptop or desktop computer.
,
Ā Excellent oral and written communication skills.
,
Ā Ability to work independently.
,
Ā Ability to stay composed and objective in a fast-paced environment.
,
Ā Strong listening skills.
Nice-to-haves
Ā IT/Network certifications/degrees preferred.
,
Ā 18 years of age or older.
Benefits
Ā Paid Training
,
Ā Competitive Wages
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now