Customer Support Specialist

If you’re passionate about technology and customer support, can back our content strategy, and execute with a minimal amount of hand holding then we’d love to have a conversation with you. We’re looking for a customer support specialist that loves interacting with our customers.

The job

Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues. The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You’ll own and be responsible for:
• Support and engage with KeyCDN users.
• Provide fast, accurate and personalized communication to our customers.
• Primarily focused on content, customer success, community relations, and sponsoring.
• Maintain our knowledge base to improve the accuracy of the support we provide to customers.

What skills and experience we’re looking for
• Bachelor’s degree or higher... ideally in information technology, communication, or marketing.
• A strong practical understanding of web technologies (e.g. HTML, WordPress, and web frameworks).
• The experience and ability to create high quality content for multiple channels.
• Native English speaking (preferably located in North America or Europe).

What we absolutely need in a candidate
• Willingness to roll up your sleeves – We have a small (but rapidly growing) operation, so this isn’t a role for professional managers.
• Passion for learning new things – We hit a relatively broad base of skillsets in our work, so if you just want to focus on the one thing you do well then this may not be the position for you. Ideally you’ll be able to teach us things as well.
• Value Evidence over opinion – At KeyCDN it’s far less important to be right than it is to get it right.
• Genuine enthusiasm for the problems we’re solving – Life is too short to do anything that you’re not excited about.

No recruiters or agencies

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