Customer Support Representative - Work From Home Opportunity

Remote Full-time
• This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR*
VXI is hiring immediately for Work at Home Customer Service Representatives...
If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!
As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members.
Work-at-Home Customer Care Representative Qualifications:
• Excellent written and verbal language skills in English (required)
• Demonstrates a passion for outstanding customer focus
• HS Diploma / GED
• Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
• Adept at navigating ambiguous customer situations
• Routinely demonstrates listening skills and is attentive to customer needs
• Skilled at customer engagement
• Maintains composure across a variety of customer and peer interactions
• Embodies approachability with peers and customers alike
• Delivered consistent results in previous roles
• Ability to multi-task and navigate multiple, different work streams and tools
• Ability to work independently with limited supervision
• Exhibits patience during complex customer issues
• Willingness and ability to appear on live video with co-workers
• Ability to type in excess of 45 WPM with 95% accuracy
• Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
Additional Requirements
Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements
• You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
• You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
• You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
• You are a self-starter who is comfortable in an environment remote from co-workers and managers
Work-at-Home Customer Care Representative Benefits:
• Full Health Insurance (Medical, Dental, & Vision)
• Fun Work Environment
• Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
• Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral.
• TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.
Job Type: Full-time
Pay: From $14.50 per hour
Experience level:
• Under 1 year
Work setting:
• Remote
COVID-19 considerations:
Work Location: Remote

Apply Now
Apply Now →

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