Customer Support Representative - Part Time

Phoenix American Companies is a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs. They are seeking a professional and dedicated Customer Service Representative to deliver high standards of service and maintain customer satisfaction.ResponsibilitiesRespond to inquiries regarding extended warranty products and GAP coverage in a courteous, accurate, and timely mannerProvide administrative and customer service assistance to the auditing and claims teamsInitiate and process GAP claims in accordance with company guidelinesPerform data entry for newly issued contracts and ensure accuracy of entered informationOffer general support to all operational functions within the Customer Service DepartmentParticipate in special assignments or projects as directedCollaborate with other departments when additional support is requiredComplete any additional duties assigned by managementSkillsA minimum of one year of experience in an inbound call center or a related customer service environment is preferredExcellent verbal communication skills and professional telephone etiquetteAbility to assess customer needs and provide clear, effective solutionsProficiency in data entry; prior experience with CRM platforms is preferredStrong attention to detail, with proven organizational capabilitiesBilingual proficiency in English and Spanish is preferredHigh school diplomaAll new hires are required to complete in-office training during the initial onboarding periodBenefitsCompetitive compensationRich benefit plan offeringsOpportunities for advancementSupportive work environmentCompany OverviewEstablished in 1985, Phoenix Extended Care, Inc. It was founded in 1985, and is headquartered in Miami, Florida, US, with a workforce of 51-200 employees. Its website is https://www.phoenixec.com.



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