Customer Support Representative – Part Time
Job Description:
• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.
• Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
• Escalate complex issues to Team Leads when necessary.
• Account retention through inbound and outbound channels.
• Document customer interactions and maintain accurate, up-to date records in Kustomer.
• Contribute to the knowledge base by sharing valuable insights and helpful feedback.
• Stay up-to-date on product updates, company policies, and department needs.
• Identify opportunities to improve customer experience and service delivery.
• Collaborate with other departments to ensure seamless customer support.
• Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.
Requirements:
• Excellent communication skills (written and verbal) with strong phone etiquette.
• Adaptable and friendly demeanor.
• Able to adapt to new workflows and maintain composure under pressure.
• Proven ability to build rapport and trust with customers.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work independently while also thriving in a collaborative team environment.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience in a customer-facing role is highly preferred.
• Technical knowledge is a plus.
• Sales experience or familiarity is a plus.
Benefits:
Apply Now
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• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.
• Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
• Escalate complex issues to Team Leads when necessary.
• Account retention through inbound and outbound channels.
• Document customer interactions and maintain accurate, up-to date records in Kustomer.
• Contribute to the knowledge base by sharing valuable insights and helpful feedback.
• Stay up-to-date on product updates, company policies, and department needs.
• Identify opportunities to improve customer experience and service delivery.
• Collaborate with other departments to ensure seamless customer support.
• Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.
Requirements:
• Excellent communication skills (written and verbal) with strong phone etiquette.
• Adaptable and friendly demeanor.
• Able to adapt to new workflows and maintain composure under pressure.
• Proven ability to build rapport and trust with customers.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work independently while also thriving in a collaborative team environment.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience in a customer-facing role is highly preferred.
• Technical knowledge is a plus.
• Sales experience or familiarity is a plus.
Benefits:
Apply Now
Apply Now