Customer Support Representative
POSITION PURPOSE:
To provide Siemon customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.
MINIMUM QUALIFICATIONS:
ā¢ High School Diploma or equivalent
ā¢ Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
ā¢ Strong written and verbal communication skills, excellent phone presence, and professional image
ā¢ Past experience working collaboratively, in a team oriented environment.
ā¢ Ability to accurately perform duties that require basic math aptitude.
ā¢ Demonstrated ability to utilize Windows and Microsoft Office products, especially Excel and Word, and other tools, including email, to accomplish activities
PREFERRED QUALIFICATIONS:
ā¢ Associates Degree
ā¢ 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
ā¢ ESSENTIAL FUNCTIONS:
ā¢ Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
ā¢ Demonstrates proficiency in Siemon Company databases, email/calendar programs and order management systems.
ā¢ Understands and applies Siemon Company procedures, policies and guidelines.
ā¢ Understands Siemon Company products, product numbers and catalog material.
ā¢ Accurate entry of customer orders same day as receipt.
ā¢ Prompt resolution and follow up of order discrepancies with customers.
ā¢ Communicate accurate information to customers regarding delivery, price and order information.
ā¢ Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
ā¢ Accurately and promptly maintains customer orders using daily exception reports and updates.
ā¢ Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
ā¢ Consistently monitors mailboxes specific to customer service and actions promptly.
ā¢ Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.
Demonstrated ability to effectively service and drive solutions for customers.
Apply Now
To provide Siemon customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.
MINIMUM QUALIFICATIONS:
ā¢ High School Diploma or equivalent
ā¢ Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
ā¢ Strong written and verbal communication skills, excellent phone presence, and professional image
ā¢ Past experience working collaboratively, in a team oriented environment.
ā¢ Ability to accurately perform duties that require basic math aptitude.
ā¢ Demonstrated ability to utilize Windows and Microsoft Office products, especially Excel and Word, and other tools, including email, to accomplish activities
PREFERRED QUALIFICATIONS:
ā¢ Associates Degree
ā¢ 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
ā¢ ESSENTIAL FUNCTIONS:
ā¢ Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
ā¢ Demonstrates proficiency in Siemon Company databases, email/calendar programs and order management systems.
ā¢ Understands and applies Siemon Company procedures, policies and guidelines.
ā¢ Understands Siemon Company products, product numbers and catalog material.
ā¢ Accurate entry of customer orders same day as receipt.
ā¢ Prompt resolution and follow up of order discrepancies with customers.
ā¢ Communicate accurate information to customers regarding delivery, price and order information.
ā¢ Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
ā¢ Accurately and promptly maintains customer orders using daily exception reports and updates.
ā¢ Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
ā¢ Consistently monitors mailboxes specific to customer service and actions promptly.
ā¢ Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.
Demonstrated ability to effectively service and drive solutions for customers.
Apply Now