Customer Support Representative
Description:
SBT is looking for a Customer Support Representative to help take our companys growth to the next level
The ideal candidate will be responsible for providing text and payment support to our clients
Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates
Requirements:
High School or equivalent
2+ years of applicable Customer Support within a technology company
Excellent detail-oriented, organizational, and time management skills
Experience managing high priority tickets in a fast-pace environment
Experience working with tickets within HubSpot
Experience with SalesForce
Experience with Payment Support
Proficient in working with Outlook, Microsoft Excel, Microsoft Word
... Analytical and problem-solving skills
Customer focus and adaptability to different personality types
Self-driven with the ability to work with little supervision
Excellent verbal and written communication skills
Adapt to frequent changes
Benefits
Apply Now
SBT is looking for a Customer Support Representative to help take our companys growth to the next level
The ideal candidate will be responsible for providing text and payment support to our clients
Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates
Requirements:
High School or equivalent
2+ years of applicable Customer Support within a technology company
Excellent detail-oriented, organizational, and time management skills
Experience managing high priority tickets in a fast-pace environment
Experience working with tickets within HubSpot
Experience with SalesForce
Experience with Payment Support
Proficient in working with Outlook, Microsoft Excel, Microsoft Word
... Analytical and problem-solving skills
Customer focus and adaptability to different personality types
Self-driven with the ability to work with little supervision
Excellent verbal and written communication skills
Adapt to frequent changes
Benefits
Apply Now