Customer Support Representative – $21/Hour – Detroit

• *Job Title: Customer Support Representative**
• *Location: Detroit, MI**
• *Salary: $21/Hour...
• *Type: Full-Time**

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### Job Brief:

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. This full-time position is based in our Detroit office and offers a competitive salary of $21/hour. As a vital member of our team, you will be essential in fostering customer relationships and ensuring their satisfaction with our services and products.
• *Working Hours:** Standard hours are from 9:00 AM to 5:00 PM, Monday to Friday. Occasional weekend work may be required as job duties demand.
• *Benefits:**

– Health, Dental, and Vision Insurance

– 401(k) Plan with Company Match

– Paid Time Off (PTO) including Vacation, Sick Days, and Holidays

– Employee Assistance Programs

– Opportunities for Career Advancement
• *Company Name:** Stellar Support Inc.

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### Company Description:

Stellar Support Inc., based in the heart of Detroit, is a leading provider of customer support services across various industries. With a commitment to excellence and a dynamic team environment, we ensure that all our clients receive exceptional service support. Our mission is to enhance customer experiences by providing top-tier support, thereby contributing to the success of our clients’ businesses.

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### Responsibilities:

– Respond to customer inquiries via phone, email, and live chat in a courteous and professional manner.

– Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

– Maintain customer records by updating account information accurately.

– Prepare product or service reports by collecting and analyzing customer information.

– Contribute to team efforts by accomplishing related results as needed.

– Manage large amounts of incoming calls, demonstrating a proactive approach to customer care.

– Identify and assess customers’ needs to achieve satisfaction and deliver a personalized service.

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### Requirements:

– High School Diploma required; further education or certification in customer service is a plus.

– Proven customer support experience or experience as a Client Service Representative.

– Strong phone contact handling skills and active listening.

– Familiarity with CRM systems and practices.

– Excellent communication and presentation skills.

– Ability to multitask, prioritize, and manage time effectively.

– Must be legally authorized to work in the United States without sponsorship.

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### Work Environment:

This role is based in a fast-paced office setting in Detroit. The position is not remote and requires the individual to work on-site. Our office environment is designed to be dynamic and supportive, with a focus on professional growth and collaborative team work.

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### How to Apply:

Interested candidates should submit a resume and a cover letter outlining their qualifications and why they are a good fit for the position to [email protected]. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Stellar Support Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Directly

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