Customer Support Representative

NimbleRx is a healthtech company on a mission to simplify access, understanding and management of healthcare. They are seeking a Customer Support Representative to deliver high-quality support via chat, email, and phone while managing multiple inquiries and ensuring a positive experience for patients and pharmacy partners. Responsibilities Deliver high-quality support via chat, email, and phone Manage multiple chats at once while maintaining accuracy and care Triage and troubleshoot a wide range of support inquiries— averaging 50–70 tickets per day Communicate clearly and empathetically with patients, pharmacy partners, and internal teams Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions Document cases thoroughly and follow up in a timely manner Flag trends and share insights to help improve processes Skills Bachelor's degree or extensive experience in Customer Support Background in customer service, healthcare, pharmacy, retail, or a similar field Strong problem-solving and multitasking skills, especially in chat-heavy environments Excellent written and verbal communication Comfort working in a structured, high-volume environment Familiarity with Gladly and Salesforce is a plus Benefits Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year 11 Paid Holidays Company Overview Nimble provides a pharmacy experience centered around the patient's needs to provide a more streamlined workflow. It was founded in 2015, and is headquartered in Redwood City, California, USA, with a workforce of 51-200 employees. Its website is