Customer Support Representative
Support @ MergeCo
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
Day in the Life
Manage large amounts of incoming calls and emails
Handle customer concerns and provide appropriate solutions
Identify and assess customer needs to achieve a high level of satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work on other service-related projects as they arise
Must Haves
2+ years experience in a customer support role
Excellent ability to clearly communicate through phone and email
High attention to detail with research and investigative skills
Ability to multitask
Able and willing to work 8 AM - 5 PM CT Monday through Friday
Experience with Mac Operating systems, internet services, browser functions and basic software applications
SaaS experience a plus
eCommerce experience a plus
A Few of the Perks
Competitive benefits
Unlimited PTO
Remote work available for U.S.-based candidates
401(k) with employer match
Paid parental leave
In-office benefits for those local to Dallas, TX:
Catered lunches
Casual office atmosphere & located in the Design District
Fully stocked kitchen
Apply To This Job
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
Day in the Life
Manage large amounts of incoming calls and emails
Handle customer concerns and provide appropriate solutions
Identify and assess customer needs to achieve a high level of satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work on other service-related projects as they arise
Must Haves
2+ years experience in a customer support role
Excellent ability to clearly communicate through phone and email
High attention to detail with research and investigative skills
Ability to multitask
Able and willing to work 8 AM - 5 PM CT Monday through Friday
Experience with Mac Operating systems, internet services, browser functions and basic software applications
SaaS experience a plus
eCommerce experience a plus
A Few of the Perks
Competitive benefits
Unlimited PTO
Remote work available for U.S.-based candidates
401(k) with employer match
Paid parental leave
In-office benefits for those local to Dallas, TX:
Catered lunches
Casual office atmosphere & located in the Design District
Fully stocked kitchen
Apply To This Job