Customer Support Representative

About SkimmerAt Skimmer, we’re on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started.We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us. What You’ll DoAs a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll:Deliver friendly, knowledgeable phone, email, and chat support to our customersGuide customers through product features, troubleshooting, and best practicesCollaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issuesBuild trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on itYour work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day. What You BringA knack for clear, confident, and friendly communicationExperience in customer support, technical support, or billing supportStrong multitasking and prioritization skills — you stay calm under pressureTech-savviness — you pick up new tools quickly and love helping others do the sameAvailability to work Monday–Friday, 9:30am - 6:00PM CDT Tools We UseExperience with these is a plus (but not required — we’ll train you up!):Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:Intercom: For chat support.Dialpad: For handling calls.HubSpot: CRM and comprehensive customer tracking.Notion: For knowledge sharing and documentation.Stripe and QBO: For managing billing and payments.Slack: For facilitating internal communications. Our ValuesAt Skimmer, we:Realize that our customers’ success is our successBuild humble, diverse teams who have fun winning togetherDrive results with urgency and ownershipEarn trust through transparency and honest communicationThese aren’t just words — they guide how we show up every day for our customers and each other. Why You’ll Love It HereA mission-driven company with genuine customer loveA collaborative, ego-free culture that celebrates progress over perfectionOpportunities to grow and advance as Skimmer scalesThe chance to help thousands of pool pros run smoother, smarter businessesA leadership team that values clarity, empathy, and follow-throughBenefitsCompetitive base pay + bonus potentialGenerous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.Immediate access to 401(k) with company matchFlexible PTO (MINIMUM of 10 days required every year)12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partnerRemote work friendly Comprehensive learning and development budgetA manager dedicated to your developmentAt Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

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