Customer Support Representative

About PanoptycAt Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.About the RoleThe Customer Support Admin plays a crucial role in delivering both customer and operational support to various departments. This individual ensures the smooth flow of daily operations by managing key tasks such as handling support tickets, maintaining up-to-date documentation, and addressing customer queries. Serving as a liaison between customers and internal teams, the Customer Support Admin helps improve processes and contributes to overall customer satisfaction.ResponsibilitiesProvide proactive and responsive customer communication:Warm outreach calls/emails to check on camera installations and usage.Inbound support to answer queries and resolve installation or operational issuesShare updates on new products and services to help customers maximize valueResolve issues swiftly, troubleshooting directly or escalating complex problemsEnsure installation completion through follow‑up reminders and assistanceRequirementsExcellent verbal and written English skills.1+ year of customer‑facing experience—preferably in customer service or support.Strong problem-solving, data entry, and communication abilities.Availability to work 40 hours per week on Eastern Standard Time (EST)Why Join Panoptyc?Competitive salary and benefitsBe part of a rapidly growing team reshaping retail securityFull remote work flexibility with a dynamic, global teamOpportunity to work with cutting-edge data tools and technologiesJob Details:Full-time status (40 hours per week)Able to work during US Eastern time zone$5-$6 USD/hrLocation: PhilippinesHow To ApplyReady to lead a high-impact engineering team and revolutionize retail security? Apply here: https://jobs.ashbyhq.com/Panoptyc/1184a9d5-3136-4af8-864d-c3c07e5efa40Let's protect retail together!

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