Customer Support Representative

Nimbleis a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.Hourly Pay: $20.00Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: Deliver exceptional customer support via email, chat, and phoneReview and respond to 50-70 support tickets dailyCommunicate with pharmacy partners, patients, and internal team membersAnswer questions about prescription orders, refunds, tracking and delivery, and related issues What you bring: Bachelor's Degree (entry level applicants are welcome!) Experience in retail, hospitality, restaurant, customer service and/or pharmacy experienceProactive energy to thrive in a fast-paced tech startup environmentSupport skills over phone, chat, and e-mailPreferred experience with Zendesk, Salesforce or Gladly is idealOutstanding customer service skills, including active listening and de-escalation What's in it for you: Compassionate and driven colleagues in a collaborative, high-impact environmentAccelerated career growth in a fast-growing companyDirect access to executives and a transparent company cultureRare opportunity to shape the future of healthcare and improve the lives of millionsWe are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you doMedical / Dental / Vision / 401K package that fits your needsGenerous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year11 Paid HolidaysWork in a beautiful new office overlooking Tempe Town Lake Additional Information At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

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