Customer Support Representative

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. As the Customer Support Representative, you’ll be the first point of contact for customers, providing personalized support and helping them maximize the value of the platform.ResponsibilitiesAct as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concernsEducate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potentialIdentify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problemsProactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teamsCollaborate closely with the Support team by actively participating in team meetings and discussionsSkills1-2 years of experience in a technical customer support role (or similar)Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is keyExperience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issuesA resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutionsThe ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customersCuriosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teamsThe ability to understand the customers' perspective and address their needs with empathy and efficiencyExperience working in the Support function of a SaaS companyExperience supporting a US Payroll softwareExperience working in the restaurant industryFluency in Spanish or FrenchBenefitsHealth and dentalLifestyle spending accountsParental leave program built with flexibility in mindFlexible vacation policy90 Day Shift programLatest Apple techHome office setup7shifts swagCoachingFeedbackDevelopment planningOpportunities to grow from withinCompany OverviewSimplifying restaurant team management, one shift at a time. It was founded in 2014, and is headquartered in Saskatoon, Saskatchewan, CAN, with a workforce of 201-500 employees. Its website is http://7shifts.com.



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