Customer Support Rep Chat
This is not a remote position.
Gubagoo, an affiliate of Reynolds and Reynolds, is seeking a Customer Support Rep Chat to join our team! In this role you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
RESPONSIBILITIES:
Handle a wide variety of customer inquiries via online chat
Provide accurate information about the products and services via online chat
Narrow down on appointment information to schedule appointments
Capture customer contact information for lead generation and client review
Summarize interactions based on customer needs for client review
Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS:
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick paced work environment
Requirements:
Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick paced work environment
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
What We Do At Reynolds
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Apply Now
Gubagoo, an affiliate of Reynolds and Reynolds, is seeking a Customer Support Rep Chat to join our team! In this role you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
RESPONSIBILITIES:
Handle a wide variety of customer inquiries via online chat
Provide accurate information about the products and services via online chat
Narrow down on appointment information to schedule appointments
Capture customer contact information for lead generation and client review
Summarize interactions based on customer needs for client review
Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS:
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick paced work environment
Requirements:
Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick paced work environment
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
What We Do At Reynolds
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Apply Now