Customer Support Rep
About the position
Responsibilities
• Assist customers with inquiries regarding their account balances, withdrawals, and fund transfers.
• Provide outstanding customer service through various communication channels including voice and digital.
• Participate in training to develop skills necessary for engaging with customers effectively.
• Support customers in understanding their 401K plans and related services.
• Engage in team activities and well-being support during work hours.
Requirements
• Ability to establish rapport and relationships through effective communication.
• Listening and compassion skills to support the challenges of diverse customers.
• Adaptability and flexibility to succeed in various work environments.
• Self-motivated teammate with strong social skills who brings energy and passion to the team.
• Ability to type 40 words per minute and pass a standard English grammar test.
Nice-to-haves
• Experience in customer service or related fields.
• Familiarity with financial products and services.
Benefits
• Maternal and Parental Leave
• Tuition Reimbursement
• Student Loan Assistance
• 401(K) with match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Paid Time off
• Commuter Benefit Program
• Backup Dependent Care
• Charitable match
• Concierge Services
• Wellness Program
• Fitness Reimbursement
Apply Now
Apply Now
Responsibilities
• Assist customers with inquiries regarding their account balances, withdrawals, and fund transfers.
• Provide outstanding customer service through various communication channels including voice and digital.
• Participate in training to develop skills necessary for engaging with customers effectively.
• Support customers in understanding their 401K plans and related services.
• Engage in team activities and well-being support during work hours.
Requirements
• Ability to establish rapport and relationships through effective communication.
• Listening and compassion skills to support the challenges of diverse customers.
• Adaptability and flexibility to succeed in various work environments.
• Self-motivated teammate with strong social skills who brings energy and passion to the team.
• Ability to type 40 words per minute and pass a standard English grammar test.
Nice-to-haves
• Experience in customer service or related fields.
• Familiarity with financial products and services.
Benefits
• Maternal and Parental Leave
• Tuition Reimbursement
• Student Loan Assistance
• 401(K) with match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Paid Time off
• Commuter Benefit Program
• Backup Dependent Care
• Charitable match
• Concierge Services
• Wellness Program
• Fitness Reimbursement
Apply Now
Apply Now