Customer Support Rep
*Position Description:**
This is a non-remote position with Reynolds and Reynolds, an affiliate of Gubagoo.
We are seeking a Customer Support Representative Chat to engage in online conversations with customers, representing our automotive dealer clients favorably.
Your goal will be to turn conversations into leads that help our clients generate revenue in a relaxed, professional, and fun environment.
We value positive and energetic people who understand the importance of great customer service and enjoy working with technology.
Main Responsibilities:
Handle a wide variety of customer inquiries via online chat
Provide accurate information about products and services via online chat
Narrow down on appointment information to schedule appointments
Capture customer contact information for lead generation and client review
Summarize interactions based on customer needs for client review
Develop and maintain a knowledge base of evolving products and services
Requirements:
Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window-based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick-paced work environment
Benefits:
We offer medical, dental, vision, and life insurance, as well as company contributions to your HSA and 6% match on 401(k).
We promote a healthy lifestyle by providing a non-smoking environment and are an equal opportunity employer.
Our associates enjoy a work-life balance with paid time off and can take advantage of our great training programs and facility amenities.
Apply Now
This is a non-remote position with Reynolds and Reynolds, an affiliate of Gubagoo.
We are seeking a Customer Support Representative Chat to engage in online conversations with customers, representing our automotive dealer clients favorably.
Your goal will be to turn conversations into leads that help our clients generate revenue in a relaxed, professional, and fun environment.
We value positive and energetic people who understand the importance of great customer service and enjoy working with technology.
Main Responsibilities:
Handle a wide variety of customer inquiries via online chat
Provide accurate information about products and services via online chat
Narrow down on appointment information to schedule appointments
Capture customer contact information for lead generation and client review
Summarize interactions based on customer needs for client review
Develop and maintain a knowledge base of evolving products and services
Requirements:
Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
Previous experience in retail customer service or the automotive industry preferred but not necessary
Basic internet and window-based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change and enjoy a quick-paced work environment
Benefits:
We offer medical, dental, vision, and life insurance, as well as company contributions to your HSA and 6% match on 401(k).
We promote a healthy lifestyle by providing a non-smoking environment and are an equal opportunity employer.
Our associates enjoy a work-life balance with paid time off and can take advantage of our great training programs and facility amenities.
Apply Now